Ordering & Payment
How do I place an order?
Simply browse our catalogue, click “Add to Cart” for the items you wish to purchase, then proceed to checkout. Fill in your delivery information (in Malaysia) and select your preferred payment method. Once completed, you’ll receive an order confirmation email with your order number.
What payment methods are accepted?
We accept the following secure payment options for customers within Malaysia:
- Credit/Debit cards (Visa, Mastercard, etc)
- Online banking & e-wallets (as applicable)
Can I use Cash-on-Delivery (COD)?
At this time our primary website does not support COD.
Can I modify or cancel my order after checkout?
We endeavour to process orders immediately. If your order has not yet been dispatched, we may be able to cancel or modify it. Please contact [Customer Support – Email/Tel] as soon as possible with your order number. Once the order is shipped, modifications or cancellations are not possible.
Shipping & Delivery
What are your shipping areas and how long does delivery take?
We ship to all states and federal territories within Malaysia (Peninsular Malaysia + East Malaysia).
- Standard shipping: typically 2 – 5 business days once the order is dispatched (depending on your location).
How can I track my order?
Once your order is dispatched, we’ll send you an email (or SMS/WhatsApp if applicable) with the courier tracking number. You may use this number on the courier’s tracking portal to monitor delivery status. Please allow 24–48 hours for tracking information to be updated.
Returns, Exchanges & Refunds
What is your return / exchange policy for Malaysia?
Please refer to our policy.
What if I receive a damaged or wrong item?
We apologise for any inconvenience. Please send us:
- Your order number
- Photos of the incorrect/damaged item + original packaging within 48 hours of receipt. We will evaluate and provide instructions for return or replacement at no extra cost to you.
How long does a refund take?
Once we receive and inspect the returned item, refunds will be processed by the payment gateway FIUU and T&C applies (Depends on FIUU will add in when I have more details)
Products & Authenticity
Are all your products genuine Korean-beauty brands?
Yes. We source our products directly from authorised Korean brand distributors or official Korean-based warehouses to ensure authenticity, quality and freshness. We do not sell grey-market or repackaged items.
What about shelf-life / expiry dates?
All products carry expiry dates or manufacturing dates (as per brand standards). For skincare or cosmetics, we recommend using items within the timeframe indicated by the brand after opening (e.g., 12 months).
Can I get product advice or find out what routine to follow?
Absolutely. We provide detailed product descriptions on each item page, including ingredient lists and usage instructions. For personalised recommendations, please contact our Customer Support team.
Marketplace Integration (Shopee / Lazada)
I purchased via Shopee/Lazada, is your policy different?
If you purchase through our official store on Shopee or Lazada, you’ll still benefit from the same brand authenticity and quality assurance. However, shipping, return or voucher mechanics may follow the platform’s policy. We recommend checking the listing’s shipping and return terms, as they may differ slightly from our main website.
How do I use vouchers or platform-specific promotions?
On Shopee or Lazada, vouchers must be applied at checkout in the platform’s interface. Our website vouchers are valid only when used directly on our site. Promotions (e.g., free gifts, bundles) may differ per channel — always check the campaign terms on the relevant platform.
Account & Membership
Do I need to create an account to order?
We have a quick sign-in system that does not require customers to go through the long account creation process. You will only need to provide your email to receive a one-time code to sign-in that will allow you to:
- View order history
- Track order status,
- Save delivery addresses,
- Receive personalised recommendations and participate in our loyalty programme in the future.
Shipping Disruptions & Backorders
Are there any delays during peak periods (e.g., sales, holidays)?
Yes, order volume spikes during promotional campaigns and holiday seasons may cause processing or delivery delays. We endeavour to maintain transparency; you will be notified if there are any unexpected delays. Thank you for your patience.
Privacy & Security
How is my personal data protected?
We adhere to Malaysian Personal Data Protection Act (PDPA) and employ robust encryption and security practices to safeguard your personal and payment information. We do not share your data with third parties except as necessary to fulfil your order (e.g., courier).
How will you contact me?
We will communicate via email regarding your order status, dispatch notifications and promotions. You may opt out of marketing communications at any time via the link in our emails or via your account preferences.